Policies, Processes, and Contracts

Policies, Processes, and ContractsEnhancing Excellence with Processes and Policies Effective enterprise IT environments utilize process-driven methodologies.  At Matrix Precise we highly value best practices for IT Services Management (ITSM), IT development, and IT operations. We are often called in to help our clients design, implement, and improve the processes and policies in the following areas:

  • Incident management
  • Change management
  • Release management
  • Business continuity planning
  • Application development and support process
  • Service level agreements
  • Configuration management

We specialize in IT related contracts focusing on:

  • Application maintenance and support
  • Software product evaluation and purchase
  • Turnkey develoment projects
  • Vendor negotiation and management